Citizens Bank Review 2026
Citizens Bank is one of the oldest and largest financial institutions in the US, serving customers primarily in the Northeast and Mid-Atlantic regions with retail and commercial banking services.
Founded
1828
Headquarters
Providence, RI
Total Assets
$220 billion
Branches
1,000+
BankingDeal Rating
Based on rates, fees, features, and customer satisfaction
3.9
out of 5.0
Rates & Fees
| Product | Rate / Fee |
|---|---|
| Savings APY | 0.01% |
| 12-Month CD APY | 4.50% |
| Checking Monthly Fee | $9.99 |
Rates shown are for illustration. Verify current rates directly with Citizens Bank.
Products Offered
Pros & Cons
Pros
- +Competitive CD and savings rates
- +Strong student loan refinancing
- +Citizens Access online savings option
- +Good checking account options
- +Education refinancing expertise
Cons
- -Primarily Northeast/Mid-Atlantic presence
- -Monthly fees on basic accounts
- -Standard savings rates are low
- -Limited credit card options
Our Verdict
Citizens Bank is a decent option for those who value 1,000+ branch locations and a full suite of banking products. Competitive CD and savings rates, making it worth considering in the traditional banking space. While savings rates at 0.01% are lower than online competitors, the convenience of branch access and comprehensive product offerings may offset this for many customers.
Related Resources
Frequently Asked Questions
Is Citizens Bank a good bank?
Citizens Bank has a rating of 3.9/5 on our scale. Competitive CD and savings rates. However, primarily northeast/mid-atlantic presence. Whether it is right for you depends on your specific banking needs and priorities.
What is the savings account APY at Citizens Bank?
Citizens Bank currently offers a savings APY of 0.01%. Online banks may offer higher rates, though Citizens Bank provides other benefits like branch access. Rates are subject to change. Verify current rates directly with Citizens Bank.
Does Citizens Bank charge monthly fees?
Citizens Bank charges a $9.99 monthly maintenance fee on its standard checking account, though this can often be waived by meeting certain requirements such as maintaining a minimum balance or setting up direct deposit.
What products does Citizens Bank offer?
Citizens Bank offers Checking Accounts, Savings Accounts, CDs, Credit Cards, Mortgages, Personal Loans, Student Loans. Services are available online, through the mobile app, and at 1,000+ branches nationwide.
Where is Citizens Bank headquartered?
Citizens Bank is headquartered in Providence, RI. Founded in 1828, Citizens Financial Group has grown to manage $220 billion in total assets. It operates 1,000+ branches.